Privacy Policy

Last Updated: January 2026

At Casimba Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Casimba collects, uses, stores, and protects your data when you access our services through casimba.com or the Casimba Casino UK platform. By using our services, you agree to the practices described in this document.

1. Information We Collect

When you register with Casimba Casino or use our services, we collect various types of information to provide you with a safe and personalized gaming experience.

1.1 Personal Information

During the Casimba Casino login and registration process, we collect:

• Full name and date of birth
• Email address
• Postcode
• Government-issued identification documents (passport, driver's license)
• Payment information and financial details
• Username and password for Casimba login credentials
• National Insurance number (when required for verification)

1.2 Technical Information

When you access the Casimba online casino platform, we automatically collect:

• IP address and geolocation data
• Device type, browser type, and operating system
• Cookies and similar tracking technologies
• Login timestamps and session duration
• Pages visited and features used on Casimba Casino UK
• Referring website and search terms used

1.3 Gaming Activity Data

To ensure responsible gaming and comply with UK regulations, Casimba collects:

• Transaction history (deposits, withdrawals, wagers)
• Game selections and betting patterns
• Casimba bonus claims and promotional activities
• Communication records with customer support
• Self-exclusion and limit-setting preferences

2. How We Use Your Information

Casimba Casino uses your personal data for legitimate business purposes and regulatory compliance.

2.1 Service Provision

• Creating and managing your Casimba Casino login account
• Processing deposits, withdrawals, and Casimba bonus redemptions
• Providing customer support and resolving disputes
• Delivering personalized gaming recommendations
• Communicating important account updates and notifications

2.2 Legal and Regulatory Compliance

• Verifying your identity and age (18+ requirement)
• Preventing fraud, money laundering, and underage gambling
• Complying with UK Gambling Commission requirements
• Implementing responsible gaming measures
• Responding to legal requests and court orders
• Maintaining accurate records for audit purposes

2.3 Marketing Communications

With your consent, we may use your information to:

• Send promotional emails about new games and Casimba bonuses
• Notify you about exclusive offers for Casimba Casino UK players
• Conduct customer satisfaction surveys
• Provide personalized recommendations based on your preferences

You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.

3. Legal Basis for Processing

Under UK GDPR, Casimba processes your personal data based on:

• Contractual Necessity: To provide gaming services you've requested through Casimba online casino
• Legal Obligation: To comply with UK gambling laws and regulations
• Legitimate Interest: To prevent fraud, ensure security, and improve our services
• Consent: For marketing communications and non-essential cookies (which you can withdraw at any time)

4. Data Sharing and Disclosure

Casimba Casino does not sell your personal information to third parties. However, we may share your data with trusted partners and authorities when necessary.

4.1 Service Providers

We share information with third-party providers who assist in operating Casimba Casino login systems, payment processing, and customer support:

• Payment processors and financial institutions
• Identity verification and fraud prevention services
• Cloud hosting and data storage providers
• Customer relationship management platforms
• Marketing and analytics services

4.2 Regulatory Authorities

We may disclose your information to:

• UK Gambling Commission for licensing compliance
• HMRC for tax reporting purposes
• Law enforcement agencies investigating suspected illegal activity
• Self-exclusion databases (GAMSTOP) when requested

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving Casimba, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

Casimba Casino employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, or misuse.

5.1 Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Secure servers hosted in certified data centers
• Multi-factor authentication for Casimba Casino login
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems

5.2 Organizational Measures

• Access controls limiting staff access to personal data
• Mandatory employee training on data protection
• Confidentiality agreements with all service providers
• Incident response procedures for data breaches

While we implement robust security measures, no system is entirely immune to risks. If you suspect unauthorized access to your Casimba login account, contact our support team immediately.

6. Data Retention

Casimba retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by UK law.

6.1 Active Accounts

For active Casimba Casino UK accounts, we retain your data to provide ongoing services and ensure regulatory compliance.

6.2 Closed Accounts

After you close your account, we retain certain information for:

• Financial records: 6 years (HMRC requirement)
• Gaming transaction logs: 5 years (UK Gambling Commission requirement)
• Identity verification documents: 5 years post-closure
• Marketing preferences: Until you request deletion

Some data may be retained longer if required for legal proceedings or ongoing investigations.

7. Your Rights Under UK GDPR

As a Casimba Casino player in the UK, you have the following rights regarding your personal data:

7.1 Right to Access

You can request a copy of all personal information we hold about you. Submit a Subject Access Request through your account or by contacting privacy@casimbacasinouk.com.

7.2 Right to Rectification

If your personal details are inaccurate or incomplete, you can update them through your Casimba login dashboard or request corrections from our support team.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your data, subject to legal obligations. Note that we must retain certain records for regulatory compliance even after account closure.

7.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as while we verify accuracy of disputed information.

7.5 Right to Data Portability

You can obtain your personal data in a structured, machine-readable format for transfer to another service provider.

7.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds.

7.7 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing emails about Casimba bonuses), you can withdraw it at any time without affecting prior processing.

8. Cookies and Tracking Technologies

Casimba online casino uses cookies and similar technologies to enhance your browsing experience and analyze site performance.

8.1 Types of Cookies We Use

• Essential Cookies: Required for Casimba Casino login functionality and security
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Deliver personalized Casimba bonus offers (with your consent)

8.2 Managing Cookies

You can control cookies through your browser settings or our cookie consent tool. Note that disabling essential cookies may affect your ability to use certain features of Casimba Casino UK.

9. International Data Transfers

While Casimba primarily operates within the UK, some service providers may process data outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards through Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or other legally recognized mechanisms.

10. Children's Privacy

Casimba Casino is strictly for individuals aged 18 and over. We do not knowingly collect information from minors. If we discover that a minor has created an account, we will immediately close it and delete all associated data. Our age verification systems check government-issued ID during the registration process to prevent underage gambling.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to your registered address or through a prominent notice on the Casimba login page. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Third-Party Links

The Casimba online casino website may contain links to external sites operated by game providers or affiliates. This Privacy Policy does not cover third-party websites. We encourage you to review the privacy policies of any external sites you visit.

13. Responsible Gaming and Data Protection

As part of our commitment to responsible gaming, Casimba uses your activity data to identify potentially harmful gambling patterns. If we detect signs of problem gambling, we may contact you to offer support resources or implement protective measures such as deposit limits or self-exclusion. This processing is essential for player protection and regulatory compliance.